Help

 Important Message about Video Streaming Problems

 Many video streaming problems are related to connection issues on the device itself or the internet connection being used.
If you are experiencing an issue that you do not see addressed in the following FAQs, please refresh the app.
We continuously improve the app’s performance and functionality and a simple “refresh” loads most updates.
Sometimes an uninstall and reinstall may be necessary.
Before contacting us, please try the following:
1. refresh the app
2. restart your device
3. try a different internet connection
4. uninstall and reinstall the app

Getting TV on Syncbak

  • Syncbak streams live broadcast television over the internet to mobile devices for TV stations carried on its platform. It is available at the Apple Store, Google Play and in Amazon’s App Store (works on Kindle Fire HD only).

Frequently Asked Questions

Do I need an account?
What if no local channels appear when I download the app?
Why does it take so long for video to load?
What can I Watch?
Why is my video stream weak or choppy?

Can I watch content carried on a TV station outside of my market?
How do I turn closed captioning on or off?
Does the Syncbak app work with AppleTV?
 

  
Do I need an account?

No. App users do not need an account. This prompt, available in the settings section of the app, is a log-in area for TV stations.
 

What if no local channels appear when I download the app?

1. Check the location settings for your device and make sure they are enabled. Our app uses the location to determine available channels.

  • Wifi connections to the internet may give an incorrect location to your device, which can result in a station not being available to you on the app.  Please try another internet connection.

2. You will not see programming if you travel outside of the area covered by your local TV station.
 

Why does it take so long for video to load?

1. You may be in a weak WiFi signal or 3G spot. Please check your connectivity and try your player again.
2. Please make sure your device’s GPS and other “location services” are turned on.
 

What Can I Watch?


Syncbak carries live local (and soon national) broadcast TV programming. If your local TV station(s) are carried on Syncbak you can view whatever content they are able to stream over the internet, live and on-demand.
 

Why is my video stream weak or choppy?


1. You may be in a weak WiFi signal or 3G spot. Please check your connectivity and try your player again.
2. Make sure you have compatible software on your device. For Apple devices, iOS 5 or higher is required. For Android devices running Android version 2.x, flash is required. Flash is not required for Android devices running Android version 3.1 and higher.
3. Some streaming issues are related to factors within an individual TV station. Try another station in your market to see if your experience is the same.
 

Can I watch content carried on a TV station outside of my market?


Not yet. Distribution of live television programming in the US is governed by territorial exclusivity which means that local TV stations (who are typically affiliated with one of the four major broadcast networks – ABC, CBS, NBC, FOX) can only distribute programming to households that can be reached by their over-the-air broadcast signal. This system is protected by affiliation agreements and Federal law.

To distribute live broadcast programming over the internet, the same territorial exclusivity must be replicated to ensure appropriate compensation and protection of content owners (e.g., the NFL and Disney Studios). Otherwise, content owners, and advertisers who underwrite distribution of content, cannot be assured that only those stations (and viewers) who have the rights to distribute (and receive) their content are doing so.

Syncbak’s proprietary technologies and internet TV platform protect these rights and enable viewers to watch television over the internet on mobile or connected devices.
 

How do I turn closed captioning on or off?


Closed captioning is available on the Syncbak app for channels and shows that have closed captioning capability. Not all do. When closed captioning is available you can turn it off and on for your device in the following way:

iOS: The global setting found in Settings >> Videos >> Closed Captioning (On/Off) determines the initial state of captions when a program is played.
If the global closed captioning setting is turned on when the stream is playing, captions will be present if they are available for the channel and show. Captions can be toggled on or off by tapping on the video, which brings up the player control overlay; from here, tap on the CC button.  A blue CC button indicates captions are turned on.  A white CC button indicates captions are turned off. Toggling captions on and off has no effect on the global setting.

If the global closed captioning setting is turned off for your device (and the show and/or channel is capable of closed captioning), you will see a white CC button. If you want to turn them on, tap the screen to bring up the player control overlay and tap the CC button (turning it blue).

Note: If no CC button is visible on the player control overlay, it indicates that the current channel is not capable of displaying closed captions. In addition, not all shows have captions, even if the channel is capable of presenting captions.  If this is the case toggling the CC button on/off will have no visible affect.

Android and Kindle Fire HD: While on the Syncbak home screen in the app, tap your device’s settings button, then tap show video settings.  Tap the display captions area to turn closed captioning on or off.

Does the Syncbak app work with AppleTV?

Yes.  If you are using a device that supports AirPlay, tap on the content you are viewing on Syncbak.  You should see a rectangle with an arrow in it in the top right corner. Tap the arrow.  Choose AppleTV from the list.  Please note that you need to be on wi-fi and the AppleTV needs to be connected to the same Wi-Fi.

 

Support Form

Please use the form below if you have a specific support issue that was not answered in the Frequently Asked Questions.

Name
Email
Zip Code
What operating system are you using?
Device Type
?
Please indicate the make and model of the device you are using. For example, Apple iPhone 3GS, Google Nexus 7, etc. If unknown, please leave blank and we will assist you in finding the device type.
Operating System Version
?
To better understand your problem, knowing the version of operating system is important. If you do not know, we will assist you after receiving this email.
Version and Build of Syncbak app
?
To find the version of Syncbak you are running, go to the Settings tab and look for the number in the "Version" row. (example: 2.02.1408)
What channel were you watching?
?
It is helpful to know what specific channel you were viewing when a problem occurred. If this problem is not related to a specific channel or video, please disregard.
To better assist you, please leave a detailed description below explaining your question or concern.
Prove that you are a human
Prove that you are a human